How long should I give a seller to fix the problem before I contact eBay? If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. You can still close it if things are resolved. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). Here is a box that was shipped with FedEx. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Some business equipment categories that may be covered by the. 2. Why was my refund less than the amount I paid? Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. So having a returns policy can give you a competitive advantage. On the next page you'll see the refund amount. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Your email address will not be published. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Most sellers refund as soon as they get the item back. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. I sent him a message apologizing and requesting more information and photographs of the damage. Thats the great thing about implementing these tips. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The seller was not accurate and now the seller or ebay wants to give me my money or item. Make sure you know what you can ship and what you cant to avoid delays and fines. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. The seller has 3 business days to get back to you. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Copyright 1995-2023 eBay Inc. All Rights Reserved. Copyright 1995-2023 eBay Inc. All Rights Reserved. So would all sellers. Once you request a return, the seller should get back to you within 3 business days. What does the eBay Money Back Guarantee cover? I grew up in Central Florida and have lived here my whole life. Check out this video to understand how dimensional weight is measured when shipping. I find too many fun toys for my family (or myself), and just love the whole process. Return Claim "Not As Described"? 09:32 AM You can choose to add a message to the buyer. Honestly, this is one of those lessons I have had to learn the hard way. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. What if the seller doesn't offer returns? How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Being faced with a return request can be very intimidating. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Ready to start making a good side income from flipping? This may sound like overkill to you, but stay with me while I explain! After contacting the seller, it's up to you whether you want eBay to step in. Shipping has definitely been delayed with everything going on. Open a case and try to work things out with the seller. Tip Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. And dont waste time taking packaging pictures I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Refund the buyer and get the item back. Many buyers only make purchases from sellers that offer a returns policy. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Accept the return:The buyer will send the item back to you for a full refund. Check out how to file a damage claim with FedEx if your item gets damaged. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. I have been selling on eBay for 23 years and I do not accept returns and never have. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Ebay sides with buyers in not as described claims. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Keep in mind that some returns can remain open for up to 35 business days. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Welcome to the Shipping board! So what do you do when a buyer says item not as described? Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. The dispute is Not As Described. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. I threw everything away". For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Refunds go back to your original payment method and are typically available within 3-5 business days. Do you have to accept returns to sell on eBay? eBay Money Back Guarantee policy, Welcome to the Selling board! Enter the amount you wish to offer the buyer. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Offer a replacement item. EBay gives you the opportunity to add 12 photos to your listing. Some returns may remain open for up to 35 business days. If you choose to use your own carrier, we recommend using a tracked service. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. Whenever an item that I ship is damaged, I put in a claim with the carrier. Returns cannot be closed at the request of a seller. Offering a return of an item is always my last resort and honestly it is very rare. Learn more about our signature confirmation requirements. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Some business equipment categories that may be covered by the. This doesnt happen often, but it has happened! View cart for details. If you're responsible for return shipping. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! A buyer insists the item was not as described in order to force a return. Enter a return merchandise authorization number, if you use them. Tip Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. The unofficial eBay subreddit. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. Refund the buyer, the buyer keeps the item. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Ifyou use an eBay returns label, tracking details areautomatically uploaded. - edited I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. If you know me, you know Im not one of those people. It shouldnt be like this, I know. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. I have learned that none of my items are shipped without insurance. How to issue a partial refund after the item is returned. If you're not able to resolve things with the seller, you can ask us to help. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Is there anything you can do? If the item is returned used or damaged, you may qualify to issue a partial refund. You might be asking, Do private sellers have to accept returns? The answer is No. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Learn more about our Condition of returns policy. You can also check the progress of your return request at any time. This is how it is and one of the risks of doing business on eBay. If your item hasnt arrived, or isnt as described,let the seller know. Located in: Ciudad Autonoma de Buenos Aires, Argentina. They will just accept that they are not covered and walk away. Ebay sides with buyers in not as described claims. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. 11:34 AM Adding tracking details to your return helpsprotect against delays or issues in the refund process. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Find the item under Returns and canceled orders. If you've sold on ebay long enough you've had this happen. Print an eBay return label Tip After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. A dialog will open as you type your search terms. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Learn the fundamental steps for running an eBay business. This happens more often than not. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. This can be useful when the buyer isn't completely satisfied with their purchase. You do not have to be in a hurry when you receive the item to refund them. You are describing the old rules the rules changed a few months ago. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! Covers your purchase price plus original shipping on virtually all items. Select the percent you want to deduct from the refund amount. Check out our FREE intro Workshop! To request a return, select the item you want to send back from your recent purchases above, or use the button below. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Keep in mind that on eBay, it is seller beware, not buyer beware. 1. Report the buyer when you issue the refund through the eBay returns flow You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. This months episode of the eBay Seller Spotlight podcast is live! If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. You are sure the item wa. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. And this is my fault?
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