I have put in calls, live chats and emailed customer support. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. You can count on usas our fans already know. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. The insurance was $65.82. 10.1K Ratings. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Providing an exceptional buying experience is something we want all of our fans to experience. Making sure our fans are able to attend their desired event through us is our top priority. Vivid Seats provides a "100% buyer guarantee." So what happened here? We also ensure all reviews are published without moderation. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Vivid Seats is an independently owned and operated online marketplace. Reliable & Rewarding Tickets. My credit card was charged $328.30 that day. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. I had to buy either 1 or 3. Desired outcome: When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Order number [protected]. Good Grief. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. For 2 and now the event is selling them for 25$$$!!! No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Despite very different reviews, the site is very popular not only in America but also abroad. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop Vivid Seats ranks 27th among Tickets sites. Here are 8 tips for writing great reviews. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. We would love to review your order again to see if there's anything we can do to make this right for you. I was terrified that I would not receive my tickets. We assure that you and your partner will be able to sit together. Chicago, IL 60606-0606. THEY ARE SCAMMERS. I would like to warm people to avoid buying tickets through Vivid Seats. Credit care company is stating they rejected my dispute because all sales are final. Never again. Thank you Amanda. I asked to speak to the manager, told me there was no one above him. These people are thieves and liars. Vivid Seats gets you the best seats in the house | CNN Underscored I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. This complaint was posted by a verified customer. He was absolutely fantastic at his job. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. I spoke with Carlos A over the phone to purchase my tickets. Enjoy reading our tips and recommendations. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. This comment was posted by a verified customer. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. This Yelper's account has been closed. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Suite 800. I then I received an electronic transfer notification which I followed through on. We have a 100% Buyer Guarantee. Vivid Seats $7.5M Event Cancellation Class Action Settlement Customer identification can be provided if needed. Please Refund at least $1000. Angel P helped me out. I want my $1,500 back in my bank account. Yes. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj I never received my tickets but was charged for them. We are filing fraud with the bank and reporting to the bbb. The latest review was 2 months ago. We added millions of opinions to our database and summarized over a million opinions. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. When I went on their "live chat" to inquire, they didn't respond at first . This is not what I paid for. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Tickets were electronic via phone. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) However, no matter what link they have provided I cannot access these tickets. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Will be buying more tickets from them in the future. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. I had a great experience. they are all the same basically. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. VividSeats.com = Robbery!!! | Los Angeles - Yelp Verification can help ensure real people write reviews about real companies. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. This is an unfair and unnatural economics meant to hurt you. This information will help to determine next steps. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Copyright 2022 Consumers Unified LLC. The 21st was spent on the phone trying to aquire our tickets. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. People need to understand that VividSeats works against you. The person the ticket was for has since died. Paid $160 for a single ticket for a show that was rescheduled (twice). Do not waste your time or money on this company. That is a lie. He deserves 10 gold stars! 2. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Send us a DM on social media. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Thank you. What kind of scam is this? Paid over $300 to an event that was postponed minutes before it was scheduled. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Chicago Illinois Share your photos and videos with others to prove the truth of your words. I do expect a responce and an apology for this overcharge. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. We spent $700 and had our experience ruined for really no good reason. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? Your trust is important to us. Melinda, your concerns are absolutely valuable and matter to us. Vivid charged me 78 dollars for a 30 dollar ticket. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. We appreciate you bringing this matter to our attention and will be following up with you again soon. Yes. I paid for the first 15 rows. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Scammed!!! Vivid refused a refund! VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Promised by 2/23. Vivid Seats has not responded to my email. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings Agreed! GAME WAS NEXT WEEK. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? First time using Vivid Seats to get tickets. The issue was they didnt have the tickets, but had 2 close by. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Request to speak to a Vivid Seats agent. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I was going to the AFC championship game and bought a parking pass from Vivid Seats. ColPhorbin 1 yr. ago I have read many many complaints about the 'fake' guarantees. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Great customer service skills. Vivid Seats Reviews How has everyone's experience been with Vivid Seats? : r/phish - reddit Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. I've had the same issue though my costs aren't that high. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Refunds can only be granted in the event a show is cancelled. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. Going to more events with Vivid Seats gets you to more events. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. We launched @recap.email and legal webhooks. With 30 mins. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Save. Thank you, you have successfully subscribed to our newsletter! Please refund me the differance between what you charged me and what the tickets actually cost. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Looking for the best way to buy and sell mobile tickets? One can only hope these ticket monopolies will be better regulated in the near future. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Erika, we always want to leave a positive impression on our fans. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. The total price was $1405.95. The company says it "provides a legit, safe and secure platform. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. This will help us to determine next steps. 3 for $533.58. I do expect a refund of the differance that the seats should sell for. I asked to print the tickets for my group but was told I had to use the electronic system. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. I own a venue. Should I buy tickets on Vivid Seats? How it works, fees, rewards Desired outcome: Was not able to get in with those tickets I paid for. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Day of game they said only had 2 tickets available and sold my other 4. Terrible customer service. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Vivid Seats has 450 employees. Working at Vivid Seats: 108 Reviews | Indeed.com So, grab your seats, they're guaranteed - just like your 11th ticket on us*. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Absolutely disgusting. Service 254 Value 245 Shipping 164 Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener Dont use this site they are horrible. The office is amazing. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! + the only ticket rewards program around. It asked how many tickets I wanted which I selected two. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Worst ticket platform that gives two sh*ts about their customers. He reassured me of any concerns I had and was very patient with me. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Desired outcome: Customer identification can be provided if needed. Disputed several times and no resolution till this day. We encourage you to reach our to our online support team by sending us DM on social media. Vivid Seats Reviews - vividseats.com - Review Centre Vivid Seats | Buy Tickets on the App Store 10.1K Ratings. From A to Z, Vivid Seats customer service is fantastic. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Well start sending you the news you need delivered straight to you. Please refund me the differance between what you charged me and what the tickets actually cost. Ordered tickets for Gary Allan concert last September. I just want the Tickets I spent over 2 thousand of my hard earned money on. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. I called 2 seconds after I saw the $960 total. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. There was some type of electronic glitch. What 4 Analyst Ratings Have To Say About Vivid Seats. Ticket master from now on! Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Desired outcome: Dial 833-228-5143. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". So, Vivid seats charged an additional $196. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Then the day of the event I got an email cancelling my ticket. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. I beleive he explained everything I needed to know, in detail. The request was put in minutes before. Contact Us About The Company Profile For Vivid Seats LLC. Vivid seats are scammers. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Takes no accountability for a time glitch that had us go to a show at the wrong time. Business Profile for Vivid Seats LLC - Better Business Bureau Companies can ask for reviews via automatic invitations. In this guide, I will be reviewing Vivid Seats in detail. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. If I purchase both sets, will the seats be together? We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. We believe in full transparency, and strive to ensure our fans are informed. Is Vivid Seats Legit? Review, Comparison & Alternatives Vivid Seats | Event Tickets - Apps on Google Play Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. They take your money, and you have no valid tickets. Call and ask what the service charge is before buying. Yes, you get great prices on concert tickets because it is a con. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. I called Vividseats and was told there was nothing they could do. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. We are all set now and appreciate her cheerful assistance.
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