Mic works with voice recorder but not on zoom or meet. 2. I cannot find how to avoid the sounds "mute on" "mute off" in Teams 2. Manually turning off the sensors: Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). The following article provides information about the Dell WH3022 Pro Stereo Headset. I did the test above (covering the noise cancellation sensor) and my problem went away. I'm determined to help you find the best headset for your unique situation. i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by SHOW DEAL. Plantronics . Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. Didn't search for them. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. To mute the device, click Mute. This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. Plantronics Hub Known Issue: Mute Stuck On After Quitting Hub @lorisvalentini. I'm relieved I can get it to work, but what utter nonsense to put people through. the software doesn't let you go without making any noise. please fix that! To fix this, I went to the vendor's page, downloaded the app to manage the headset and there, I had the option to replace the voice for a bip. You are a hero. Push voice/mute button found on underside of mic boom. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. Kindest regards, You could check Teams version from here. Create an account to follow your favorite communities and start taking part in conversations. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. Craig McKellar its all up to date using hub software. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. While the call is active, mute the call from the device or Lync. 6. mightymikeamps. It's just because teams started muting the device now. Okay listen up guys, this is important. THANK YOU VERY MUCH FOR YOUR KINDNESS! after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. I never said that the solution is to change the devices. If you are still looking for more help, then leave it as is. It's a great product, but while i can change volume and mute calls . General Performance Ports & interfaces Other features Headphones Microphone Packaging content Carrying case Logistics data Harmonized System (HS) code 85183000 show more ahmed afridi, Rohit Dhavade 05:53 AM To unmute the device, click Unmute. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. User experience lays down on the ground here! We are tracking an auto mute issue but it is within SFB Mac app itself. 1. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. So i am curious about how did you hear it. ;) ), Have a nice rest of the day (mine will be better for sure ;) ). To mute or unmute your headset, click the headset icon in the System Tray. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. Make or receive another Lync call; the call may be stuck on mute. The headset icon turns green to indicate the device is unmuted. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. I have two Voyager Legends and both are bad. Check if your headset is selected as the default audio device on your phone or computer. I'm sorry, but that doesn't solve my problem. The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. This is the third headset that they change me in warrantly. Issue with beeping when on mute - Microsoft Community Hub I had the problem of people not hearing me after I dropped it. Press question mark to learn the rest of the keyboard shortcuts. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. Teams call controls on jabra headset not working. You must change this setting to your headphones for them to start working again. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. The title Admin is a community setting and does not reflect my role. How do you disable mute and unmute audio feedback? Voyager Focus UC: How to Turn Off Windows System Tray Mute Notifications Hopefully Microsoft will address the issue. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Then wiped off with a paper towel. The headset will continue to give a triple beep every 15 seconds. Ravi Hossur i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Mute button is stopped working in Teams with my Poly headset Mute on/off alerts Mute reminder Headset to PC radio link . Not possible at all to decrease the volume of this sound or disable it ! Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. @olawaleyussuff. A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. The login page will open in a new tab. Edit: I just got the legend to work too. With mute still on, end the call (either from the device or Lync). Another workaround: \r\n While in a call, ensure you show device settings (click the "More" button three dots) \n \n Muting: \n 1. change the microphone to any other device (for me the laptop internal microphone) \n 2. then click "Mic" button to mute. But Microsoft should fix this or give a setting to switch off this feature/bug. Plantronics Voyager 5200 Troubleshooting Guide - Headset Advisor I went through 6 headsets and they just die at some point. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. While the call is active, mute the call from the device or Lync. How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? My PLT V5200 headset often: 1. Keep testing, until you find the right balance and the Plantronics headset echo is gone. User manual Plantronics Blackwire 5220 (English - 13 pages) This is common with your model and the Plantronics Legend. My microphone does not work on Cellular phone calls only. I have the same problem. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). To Turn Off the Mute Reminder System Tray Notification: Open Plantronics Hub. Use VOIP only when choosing Audio Conference Setting. After logging in you can close it and return to this page. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. Plantronics HUB: How to Mute/Unmute the Headset I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated. In my case, microphone recorded static, something like crackling noise. Deal. I have not had a chance to try this myself. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Dec 15, 2021. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Seems some of my coworkers with the same headset don't have issues after the same update. Teams is telling the headset to speak. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. 10% OFF. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. Join Savi headsets manually While on a call, press the USB adapter's recessed subscription button with a pen or paper clip. The headset icon turns red to indicate the device is muted. @flaviosan. I click mute and then it immediately unmutes. So, I guess that I am on the right version, correct? 5. Check to see if the issue still persists. To mute the device, click Mute. Check Price at Amazon. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! they made an exception for me. Thanks for this though. I dont see the options in the app. I can hear callers but they cant hear me. Identical problem here. And I also did a test in our environment. Imagine, you just listen to the meeting and cooking at the same. Also a headset button to mute / unmute a mic started working during Teams meetings. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. Teams will still be muted. Logitech USB Headset H390 Mute Button Stuck. Any solution? Alternative - is to disable windows Bluetooth Audio Gateway Service. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. Don't buy Plantronics products, especially the Voyager Edge. until you hea r "pairi ng" and the hea dset LED s flash red and blue. Why is not developed this option? I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. Select " Poly VFOCUS2 Series.". I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft Teams and Microsoft 365 news and opinions. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. Contact one of our friendly Headset Advisor's. If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. I cannot find how to avoid the sounds "mute on" "mute off" in Teams I have tested with a different headset device and you were right with the new (old) ones I have no additional sounds/messages. Interim solution I use is, after I get connected to the Cisco WebEx Meeting, I unplug and plug the headset USB again. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. Ricky Soewardy. Your phone, tablet, or computer may not support call control functionality. I can hear callers but they cant hear me. Avail 10% OFF Coupon Code. This is delivered by your headset manufacturer. Tried resetting sensors, touching the mike while talking, using fully charged earpiece problem continues. The HUB release notes confirms that there can be mute sync issues sometimes. This behavior is really annoying, if you have a friend at Plantronics/Polycom I suggest you to ask him to have configurable options in their software, or at least have a hint how the user can switch it off. The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. The headset icon turns green to indicate the device is unmuted. I have found this settings on my own, it works for me too. I try connecting the headset & cell w/no luck. Now these configuration settings are no longer found in the Plantronics Hub software. I agree this is very disturbing, as it is common to go in and out of mute in a call and I would prefer to do it without the disturbance of ladyvoice: "TO UNMUTE YOUR LINE - BLA BLA BLA BLA". @fkirkland, Dang! It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. THANK YOU VERY MUCH! 2) The sound duration is very long and the ongoing conference cannot . You can disable this using Planatronics software. Doing it here won't move things I think. (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. In Teams I try to stay on mute when not talking, so am frequently on and off mute. Can we please get these settings back? 2023 Plantronics, Inc. All rights reserved. Struggled with same sound cutting out after few seconds as everybody else. As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. Check that your boom microphone is aligned correctly with your mouth. Hm, I haven't experienced that through the computer, only via telephone. 06-12-2020 06:50 AM. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. So it only takes me a few months before everyone says they can barely hear me. If out of the 1 year warranty, you'll want to order a new. Made a call to a couple people, and they all noticed a huge improvement. Skype for Business Conference and "Mute Off" with Plantronics (and