How much joy do you think I got from the call centre? Its scandalous. There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. Just another trick to try and get your money. I then went to independent tribunal where I won. You can complain to the authority because of poor signage, for example. My husband forgot to pay the charge until 2 hrs after the midnight deadline its his first time. Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. What are my rights? As we have very often in our country the toll booths are open when the traffic is to dense, which we believed was here the case too. Just to check, the DVLA gives the details of my address for the PCN letter? An informal challenge. They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. However, its not just the misreading of number plates that causes the problem. In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. No 14 day reminder; just a letter with the fine, dated April, which I found today! Choose when I arrive5. I have just got back from holiday today and have paid the two way toll charge of 5. The system seems to be extremely clogged. This is then used to pay for crossings, but occasional users will have dead money left in the account. But somehow after months of no problems the auto top up has been deactivated and weve received the fine(s). Warning: Your session is about to expire due to inactivity. Thats when MoneyNerd was born. The told me exactly how to appeal and win. If you have a specific vehicle, you register its number and you do not need a Tag. If youre wondering how we work with our partners and how we make money, you can read more about how MoneyNerd works. The same just happen to me, Im very upset too. I crossed the bridge (for the first time ever being in this region) on April 6th driving down to the south of Italy for work. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. In addition to the cost hike, sites like Dartfordcrossingcharges site have no way of effectively checking your details it even fails to ask what vehicle you are paying for, making it impossible to highlight mistakes when entering the registration mark. This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. I can only hope and pray. A Dart Charge Penalty Charge Notice will be issued and sent to the registered keepers address held by DVLA on the date of the crossing. The vehicle is electronically registered on the Motorway, and you have to pay within 5 or 6 weeks time on the website. ! and that having been used to pay as you go for years just using the tunnel a few times a year, remembering to pay after the event is something that is easy to forget. You should be given a 14-day reprieve on the first crossing at least. I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? I have tried to pay now but the DVLA site thinks my Ford is a Nissan. I watch English TV and I have seen programmes where these debts are put into the hands of bailiffs who have Automatic Number Plate Recognition Cameras, they are everywhere and if your car passes one it will be flagged up immediately, then you get followed and stopped and if you do not pay the fine, which will get massive in time, they will confiscate your vehicle. How do I submit a Dart Charge appeal? Furthermore it still does not counter the basic fact that he paid only slightly late, and before Dart Charge even realised that there had been an unpaid crossing, and therefore there is no reasonable justification for the PCN being issued. ): I telephoned your office this evening to try and establish when I can expect to receive a PCN in relation to a crossing I made on 28 July. I havent received anything through the post about a fine or request to pay the charge. I crossed the crossing in December last year heading to Gatwick and was out if the country for 4 weeks. Does this mean I will not receive a penalty notice? www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. do not use the form above read the guidance on how to make a FOI request email your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK:. When asking the lady there which dates I am missing the could not tell. Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. Have you payed the fine or are you waiting too see what they say? A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Heres a copy of the letter I sent today (I hope it helps if only because it makes you feel youre not alone! I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. They are not getting a penny more from meit might even be a scam. Amazingly this certificate related to a contravention on the 3/06/15, had detailed the fact that I hadnt responded to previous letters etc. Must be easier and more cost efficient to erect some clear signs than send out payment demands! To top it all : unfair and confusing penalty system. We are running at optimum capacity. The charge can be paid online, by phone, or at a retail location. The Xmas opening times will be published above. An incorrect fine is certainly among the grounds for appeal. The issue date on the certificate was 12/01/16 and requested payment of 108 within 14 days of the notice, (105 for the PCN and 3 crossing fee). Trawled for ages thru the website but could find no info about the Tags. Using their automated telephone service, I have been told that the money has been taken for the registered crossings I have made. Im really shocked by this system. So where does the money go from collecting these extortionate fines? I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. Lease co have forwarded 2 x penalty fines. Set up a new pre-pay account here Change an existing Dart Tag account. I would like to complain as I cant agree to pay the penalty. Get an extra 14 days to pay:Nearly 3.5million motorists have failed to pay the Dartford Crossing toll since the new system was introduced, however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. I didnt send them any appeal as I was sure to pay the right charge MoneyNerd Limited is an Introducer Appointed Representative of Loans Warehouse Ltd who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 713110) and is classed as a credit broker not a lender. I am livid that you can not simply phone and give your receipt details but have to spend time an money searching for receipt and then paying postage!!!!! the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. In view of this, on Thu 06/08/2015 at 18:21, I paid 5 online, to cover the crossing made on 28 July and in advance of an anticipated crossing on 8 August. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. Julie Dart who was murderd by Michael Sams. For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. Okay so Im receiving penalties for a man who doesnt live at my house! Hi John did you ever get a PCN ? Stress is a major downer on your immune system, take care of yourself. The first time I did have access to WiFi was after the payment deadline. Re: Dart Charge - Penalty Charge Notice Numbers IA1xxxxxx, IA1xxxxxxx, IA2xxxxx and IA2xxxxxx Following receipt of the above Penalty Charge Notices (herein referred to as PCNs) for two contraventions dated 31st of July and the 7th of August, likewise for the contraventions dated the 6th of novermber and 9th of november. Dont trust HMG Agencies? On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. Let us know. This option lets you pay for pay for individual crossings up to 12 months in advance. 2. the nearest PayZone point to us is 4.9 miles away from me in a direction we never take so if we didnt want or have the ability to pay on line it would be nearly a ten mile round trip thats good for the ozone layer isnt it! Contacting support they explained to me to first select automatic payment and do a zero payment with my new creditcard data. Unofficial siteswill simply take your money, pocket the admin charge and pay the outstanding toll on the public Dart Charge site regardless of vehicle details. 
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