Hands down. You can do anything you want if you're the only game in town. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. We/Us/Our We are the Booking agent with whom You made the Booking. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Where You have not been physically examined by aDoctor prior to the date of the Booking. All Theatres and productions and sporting events should seek alternative partners. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. I replied and asked for a direct line or email address to speak to management/no reply since. I sent a message via the website and got the pdfs a day or so later. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. They gave me specific number to call to move tickets. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. I haven't received my order confirmation email. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Abusive partner? In event of a Refund Application the English language version shall be the basis of settlement. They do but its retarded. Their customer service to follow up and right the problems is poor. Almost 90 days and still waiting for my refund back. A copy of the letter requiring Jury Service. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU A doctor cannot be You or a member of Your family. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Why is your site permanently unavailable. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. 2023 ProductReview.com.au Pty. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. You may also wish to resell your tickets if you cannot use them. Here are 8 tips for writing great reviews. :(, tails, they sent an email saying they has processed the refund. The call centre shut the phone to the customer's face.. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. and subject to change at any time. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Presented by: Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. is cancelled or postponed by the provider. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Might be worth looking into? No way to recover tickets. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I can not believe in this day and age HOW BAD this company is. Press J to jump to the feed. No reply emails or any form of communication. A copy of a notice from the examination body, school, college, or university confirming the change of date. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Ltd. All Rights Reserved. Just upload its fucking DEATH CERTIFICATE. (Receipt required for Doctors note refund up to $100 or equivalent). Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Travelling can be a huge expense, which is why its normal to try to score savings when you can. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Is it cheaper to book online or through a travel agent? How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Ticketek is selling for the following venues only. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. A copy of the letter requiring Jury Service. Don't EVER buy for a friend, NIGHTMARE. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Just fake a doctors note, cant imagine they review them too carefully. Tixel is a safe ticket marketplace to trade tickets from Ticketek. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Sell tickets directly from your Ticketek Account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They will do anything to hide from you. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Adverse weather with no Government Agency warnings not to travel. Safe, Fast and Verified The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Seven tries before I finally got my second choice of seats. A copy of the travel warning from the Government Agency. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Ticketek Australia you're a pathetic poor excuse for a company. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. I've purchased a ticket and my event is tonight! is cancelled, postponed or cannot be fulfilled by the. Worst website and app I have ever used!!! Doctor A qualified medical practitioner registered and licensed with a recognised professional body. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Why is the price displayed on my ticket different to what I paid? It's about $1500 and I have no idea what to do next. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Many of us haven't booked on line since COVID started, The site is worse than I remember. More Info. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> What is the Ticketek Marketplace Terms and Conditions for? Released a technology that is fully flawed just like the rest of the governing bodies around the world. An incident number or report from the Police or relevant traffic authority. Voluntary relocation or where you are changing employer for a new role. Cannot add tickets to wallet. Why should I buy from Ticketek Marketplace? Lost a baby recently? Where documents can be replaced in advance of theBookingor on the day. The office was just as bad as the ticket fees would have you believe. Clunky unhelpful booking site for Mary Poppins Melbourne. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. etc. (This can normally be obtained from the transport companys website). Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Ticketek Marketplace (marketplace.ticketek.com.au). The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Please also read the General Conditions of Refund. means the unforeseen change of the date of an examination that. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But the thing is, they didn't. Would I ever get the tickets! To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Reddit and its partners use cookies and similar technologies to provide you with a better experience. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Adverse weather with no Government Agency warnings not to travel. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. What should I do? Its a disgrace. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Years ago I did a few days temping at Tiketek. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. chevron_left, Availability & type of seating will vary & is set by the venue. Verification can help ensure real people write reviews about real companies. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Simply do not try to contact them in any way shape or form.Worst customer service. Attendance at business meetings and business travel. Fire A report from the fire service and/or police. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Attendance at business meetings and business travel. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. They rapidly charged my credit card, then didn't provide the tickets. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). confirmation or our website for contact details. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. We/Us/Our We are the Booking agent with whom You made the Booking. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. There is no phone number, only an email which does not get answered. Budjerah: 6:00 6:30pm If could give a minus 10 score I would. I have now been trying for a refund for 6 months. Privacy (data erasure request) Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. 2023 Trustpilot, Inc. All rights reserved. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Forcing people to own smart phones is not giving people choice and freedom. Where You have not been physically examined by a Doctor prior to the date of the Booking. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. I find the app difficult to navigate. A copy of the notice of failure or disruption of the public transport. Buy guaranteed tickets for sold out events at a fair price. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. (This can normally be obtained from the transport companys website). Automatic Refunds Breakdown A copy of the call out note froma nationalbreakdown recovery service. i spent 2 hours online and still didn't manage to secure tickets. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Still waiting for my refund 6 months. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I want an refund, yet there is no way I can get it. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Immediate household persons living together at the same permanent address. They need a better system and more staff it seems. Are there any age restrictions enforced on my event? I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Do I need any special hardware or software for print at home tickets? Ticketek routinely mismanages ticket processing which should be simple. Why is this company even allowed to operate?????? She made time to help & sort out the transfer of tickets to this area. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). are the business owner or registered Director, or a member of. What happens to my money when I buy a ticket? You'd think that but I had the same shitty experience with them on this front. How insensitive is that. I couldn't return to where I was, no progress, the booking system repeated itself, etc. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Attend participate in, take part in, use, or be present at. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Anyone has experience getting refunds from them or have advice on what I should do here? IfYoudid not make reasonable alternative arrangements to AttendtheBooking. I tried calling, emailing before the show, had I had a response we would have made the show. Cool, just upload a goddamn police report. The following words or phrases have the meaning shown below wherever they appear in bold in this document. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. How will I receive my tickets? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. An incident number or report from the Police or relevant traffic authority. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Website doesn't work. There is no customer service centre you can call, just an automated voice call telling you to email. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Sell tickets directly from your Ticketek Account. Hopeless website. If enough people do it they'll be investigated. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. This is not an insurance policy. So thanks very much! means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. This is such scummy conduct. There is no phone number, only an email which does not get answered. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. The best person in the world. Any vehicleYouplan to use during theBooking. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. The phone message also contradicts itself. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. (Receipt required for Doctors note refund up to 50 or equivalent). ?DO NOT BUY TICKETS FROM TICKETEK! I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I would and do prefer not to use their services. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. We missed the show! Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. A police report or crime number to confirm the theft(Self-declaration not accepted). The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Sell tickets directly from your Ticketek Account. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking.
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