Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Get Morning Report and other email newsletters. f There is a $5 fee for this service. Otherwise, you will be logged out automatically. How would you improve Clipper? Learn more about Clipper on your phone. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. The Go Pass is also available to graduate students until December 31,2022*. I only pray theyre still there. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. If unsuccessful, your Clipper card may be defective or damaged. If you are still having trouble with your Go Pass, please contact us at. You wrote about Clipper freezing accounts. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. Learn more about Clipper on your phone. 0.749023 g Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Otherwise, you will be logged out automatically. A Station Agent canhelp process a ticket refund request. /Tx BMC Mail the ticket(s)toBART's Treasury Department. Left and right arrows move across top level links and expand / close menus in sub levels. A reader in a prior column thought $300 had disappeared from an account. EMC These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.146 10.364 re 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream EMC For faster replacement, you also can pick up your replacement card at an in-person service location. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. /Tx BMC endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. If your card is registered, contact us so we can block your card from further use. You can add value, see what's on your card, and see recent transactions. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream REFUNDS. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Learn More about the future of clipper (external link). 0.749023 g Add value, set up autoload, and check your balance! /Tx BMC If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. E\\y\F@B.DHR!"g/ Any suggestions, or is this another way for a government-backed agency to abscond with my money? It is not available to students or postdoctoral scholars at this time. Enter and space open menus and escape closes them as well. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. endstream endobj startxref 0 %%EOF 332 0 obj <>stream For details about how to apply for a refund, download theClipper Cancellation Form. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. H*2T0T3415Rf& 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream My spouse, relative, or close friend needs help managing their registered Clipper card. What can I do with an online Clipper account? E\i\\ This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Your session is about to expire due to inactivity. Key Clipper information translated to Chinese. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream Opens in new window. If do not tag on and/or off, you will be subject to citation. Eventually, we got the refund. Describe the situation, including your account information. This option helps you avoid paying for postage and is the most secure option. EMC To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. E\\y\F@B.THH!*o* If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. For defective cards, no fees will be charged. Learn more about our privacy policy. And Orca card. For three bucks, just consider it a cheap souvenir. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Clipper cards will hold a maximum of $300. I dont think you can get back the basic Suica fee either. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. $16.99 10% off. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. H*2T0T341f& The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Registering your card protects your card balance and allows you to set up an online account. Orders will not load if your Clipper card balance is negative. f 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g Transit pass refunds are subject to transit agency approval. /Tx BMC No. o Visa . 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Location of mushroom dispensaries in Oakland? You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. EMC endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Key Clipper information translated to Chinese. E\i\\ Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. /Tx BMC `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Roadshow. All Go Pass users should register their Clipper cards on Clippers website. If you cannot tag your card successfully, try on another device. f Unfortunately, the Clipper Card doesn't allow that. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. 0.749023 g f How can I manage the account on their behalf? Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. E\i\\ f Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. But alas, no longer on bART as they now wont let you exit like they used to. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. /Tx BMC Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. Credit Card Type (check one): o MasterCard . With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. /Tx BMC Include the card number in your description. That will show you the cost of each trip. o American Express J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. Minimum monthly payments are required. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. I have a whole collection of stored value transit cards from many places! She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream 7) d"W0%Q T In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. 0.749023 g Someone else may be able to use it. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). For more information, call the BART Treasury at (510) 464-6841. What a scam! If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Clipper App. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. /Tx BMC If a Clipper card is not used for six months, it can be deactivated. Refund will be given as Returns shipping; 14 days: Money Back: . BART will refundpaper ticketswith a remaining value greater than $1.00. $15.29. Fares are for one-way travel. New. 0.749023 g /Tx BMC 0.749023 g Log in to your profile to sign up for occasional updates. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. There is a 50 cent surcharge per trip for paper tickets. Learn more about our privacy policy. So take your balance down to $1.50. f 0 6 Clipper Refunds: Only registered Clipper cards, are available for refunds. H237402VH2P0P04341Qf& Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. EMC Use the app to manage your cards. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream We cannot give refunds for partially used passes or tickets. And my Oyster card. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. My spouse, relative, or close friend needs help managing their registered Clipper card. /Tx BMC Clipper says it does not take funds away, even if. Latest Clipper News Never miss Clipper news! The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Visit our VTA Smart Pass page for more information. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. /Tx BMC https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. If you forget to tag on and/or off, you will be subject to citation. We recommend that you do. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC BART will also refund full unused paratransit ticket books. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. about the future of clipper (external link). Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Graduate students are not eligible for a free Go Pass after this date. A reader in a prior column thought $300 had disappeared from an account. BART will refund tickets with a remaining value greater than $1.00. EMC This is the version of our website addressed to speakers of English in the United States. Treasury will mail you a check. (Some limitations may apply.) Clipper is committed to protecting your privacy. HD 0UR K(EP%xg:#6(=VU-zTqwn?p But the other way is get you $$ back is to understand why they charged $3 in the first place. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. If you forget to tag on and/or off, you will be subject to citation. Refunds are subject to the fees in Section 10. EMC Due to observed delivery issues this is a less secure option. If this happens at any time, please call Clipper at 877.878.8883 for a refund. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card.
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