BT said it had made its best pay offer and would not be re-opening the 2022 pay review. - Providing support for Service and Commercial inventory. Well send you a confirmation email with your appointment date and time slot. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. "These are the same workers who kept the country connected during the pandemic. Analytical cookies are used to understand how visitors interact with the website. Instal a new Telephone Extension Socket Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? If a charge is likely, well let you know. Call us on0800 800 150to discuss your installation. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Well let you know if this happens. @richthestag. The installation takes around three hours and the Openreach engineer will need access to your property. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. First, Openreach will send an engineer to assess how much work is needed. Thousands of members of Communication Workers Union will take action for 24 hours. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Theres no charge for most engineer visits. . If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. . Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Working from home no service passing the buck. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Interview. Your contracted to 37.5 hours a week for work which your are field based. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. It does not store any personal data. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Talk about pass the buck BT! An engineer will install an ONT at your premises to connect to the nearby fibre cable. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. However, you may visit "Cookie Settings" to provide a controlled consent. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. BT Openreach SFI2 Engineer Visits. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. The cookie is used to store the user consent for the cookies in the category "Other. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. 26/04/2017. So, here's where it all started working as a Phone Engineer. Thank You). and. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Well send you a text with your engineers name and mobile number. Account and billing. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). 8.40 for each calendar day that the service is not repaired. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. You might not need a visit, just the right advice and help to identify the problem! https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. The cookies is used to store the user consent for the cookies in the category "Necessary". Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. I interviewed at Openreach (London, England) in Sep 2020. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. @bt_uk. You can view these money saving ideas by clicking HERE. Its not BT Openreach, its simply Openreach, a BT Group company.. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. What is a Fibre to the Premises (FTTP) Service Identifier? Micky37 If the engineer is already working on the fault, then you won't be able to change the appointment. It says: Were very sorry about the problem with NJs broadband service. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. The live chat person wasn't at all helpful and actually closed the chat without resolution. Those striking are largely Openreach engineers and call centre workers. We use cookies to optimize the website, no personal information is stored. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. & Broadcast. Super helpful and knowledgeableman. My dad said we needed the one downstairs which he had already disconnected. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. BT. A specific time cannot be given and access must be available for the entire slot. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. 15h06. Accept cookies to experience the full functionality of this page. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Log intoorder trackerusing your BT ID or order reference and postcode. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Darlington, United Kingdom. BT argued that you still received a partial service. My Background as a Phone Engineer in Southend. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Overtime is usually available so the minimum . 10 reasons to work for BT Openreach. Russian minister laughed at for Ukraine war claims. Skype involved a presentation, then a capability and suitability assessment. Ask questions and share tips with other people 24 hours a day. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. And once you've got some experience under your belt, there should be opportunities for overtime. That's usually four or five days a week between Monday and Sunday. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Register (or login) on our website and you will not see this ad. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). business and public sector, For business and public The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. Delayed repair following loss of service. We need our broadband but have been told that it could take days to fix. . I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. These cookies ensure basic functionalities and security features of the website, anonymously. "Where talent is a dwarf, self-esteem is a giant. He has sturdy life goals and knows where he wants to go. 22h. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Training is rushed, clothing is poor and supervisory support is weak. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Missed appointments. To change your appointment: You can also easily change engineer appointments using the BT Business app. When you contacted BT, it said it had not booked that engineer and did not know about the work. 01-04-2021 I think Openreach work 7 days a week, and on bank holidays. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! This is a very common mistake made worse by the press. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Some modules are disabled because cookies are declined. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Was the First Engineer who the complaint was about actually a Qube Engineer? Installation day: What to expect RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. This cookie is set by GDPR Cookie Consent plugin. Openreach, which controls most of the UK's. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. This cookie is set by GDPR Cookie Consent plugin. Work programme gives an insight into life as an Openreach engineer. These cookies will be stored in your browser only with your consent. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. I know this because I have 26 years of experience tracing all kinds of faults. Normal for Openreach is 5 days a week 7.12hours a day. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Your working hours Our engineers work 37.5 hours a week. (adsbygoogle = window.adsbygoogle || []).push({}); To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Please enter at least 3 characters to search. The ISP said it can take up to 72 hours. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Ex open reach engineer here, up until 5ish years ago. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Openreach did not have anything to add to the BT statement. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Although I would guess your fault will probably be picked up on Monday morning. Find out more about the BT Business app and how to download it. If the work is not complex, theyll carry out all the external work required. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Need to change your appointment? The ISP said it can take up to 72 hours. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Theyll need to get in touch with you, so please give us your mobile number for us to share. on Answered 26 October 2019 You will work long hours and not get paid for them . Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. 2. A company that was engineering-led is now run by business(wo)men with the resulting chaos. An engineer visit is requested, and no fault is found. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. BT Openreach What a great place to work! Asked 22 May 2022 All depends when your manager wants you I guess. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Announcements, Guides & Community Updates. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . The union was . Anna Tims is away. All in a day's work | 17 comments on LinkedIn I have a line fault that needs to be fixed. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. 13h06, I just wanted to provide to the mods and@NeilO. How to report a BT line fault or broadband fault. 13h08. These cookies track visitors across websites and collect information to provide customized ads. Work Experience. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Replying to . Very rarely. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. The cookie is used to store the user consent for the cookies in the category "Analytics". It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. This cookie is set by GDPR Cookie Consent plugin. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. You might not need a visit, just the right advice and help to identify the problem! The BBC is not responsible for the content of external sites. Ring sky told an engineer will come out in the next 48 hrs. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Job Responsibilities: Undertake poling when required Work on Our broadband then stopped working completely. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Read about our approach to external linking. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. This could be when: We only charge for repair work on a small number of fault reports. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. He is very hard working and does things without needing to be asked. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Read about our approach to external linking. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. After a . 2023 BBC. Youll be sent a new hub, so keep it somewhere handy. The fault isnt due to fair wear and tear. Openreach is the UK's digital network business. So we have a line that works upstairs but he has broken the one we want downstairs. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. They will discuss this with you before starting any work. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Theyll aim to do this within 5 working days of you placing your order. If the work is complex, Openreach will take longer to do all the external work. Can Nigeria's election result be overturned? @XRaySpeX . Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Noisy faults often dont show up on a line test result. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Monday 9th June 2014. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Response was given fairly soon after initial slection. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. If you need help email your.problems@observer.co.uk. Complex Engineering Reception and Triage. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Well arrange a convenient appointment when both you and the engineer are available. I could not recommend working for BT Openreach at all. BT. If you cant change your appointment, chat online or call us and we'll do it for you. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Well, by fiddling around on the Internet you have found me! I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. At conservative gathering, Trump is still the favourite. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. We also use third-party cookies that help us analyze and understand how you use this website.
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