Spoke w Missy Fleet Manager assured me this would not affectour credit etc. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. They claim they need a receipt. Choose the desired product in the Add Limit window, and click Next. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. (207) 773-8171 Corporate Office. Look up and select the card you want to change. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. It helps to understand some of the nuances of the different cards available in the market. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Click the desired card # to view its details. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. Ask us your questions here. NO. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Some cards can be set to require the employee to enter mileage at the time of purchase. Do I need to contact my bank? High-risk merchant services provided through Electronic Merchant Systems (EMS). With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. INACTIVE makes the card unavailable to use. In today's video, I am talking about the Wex Fleet card. Shady company Dont ever deal with them!!! As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. If you would like to interview Phillip for your story or podcast, please reach out here. This wide-angle prime lens may be compact but it packs powerful features. After getting a charge of over $681 on a $3000 bill we called. Then they lied again about how I would get an email from their fraud dept resolving this. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. crazy third time its going on. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Wont return as a customer. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. SEE WHO SPENDS WHAT, WHERE AND WHEN. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. Exceptions are even color-coded to make them easier to prioritize. He has also researched and published reviews about nearly every payment services provider and processor. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. This has to be huge fraud case. In the Issue To field, enter the payeefor example, the driver or merchant. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Do NOT use this company if you can avoid it. Our card works at a variety of merchants. I mean what do they think we are frauding by going to the dr or getting medication? They now want a detailed receipt. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has Disreputable? However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. To better understand why we adjust BBB ratings, please see our Rating Criteria. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. Worst gas card ever. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. Here Are The Processors Who Don't Hide Fees. See Which Processors Offer No Monthly Fees And No Contracts. More information on those can be found here. Which I give them, but now Im denied? Fleet Cards What is a fleet card? Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! WEX, Inc. However, Visa and Mastercard offer their own fleet. WEX fleet cards are used by more than 11 million vehicles worldwide. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Below is a detail of the most common types of fleet cards. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. Getting paid to re-write this page? This address will receive confirmation of payment. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Women play an important role at WEX. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support WEX adds Visa to virtual payments offering. 3 reasons we see people flipping to a fuel card: Apply Now Our card works at a variety of merchants. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. Simply add a few details about yourself and the application will be submitted in minutes. In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. Where does it work? If you have a business that requires traveling, this card is for you. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Enter and confirm an email address. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Fleet cards require using equipment that can support enhanced data. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Look up and select the card you want to assign. Still getting notified of late fees Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? The current policy limits are displayed. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. Still, businesses must have specific equipment set up for companies to accept them. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. The purpose of the card is to be able to pay for medicines and Drs office visits. A few months later an obnoxious debt collection company starts hounding us. Get started. As more data is collected and trends identified, he expects losses to decrease even further. Dont use them, spread the word not to use them, I will be posting on every review site. Other Fees Additional card:$8 per card. All this because WEX, a company we have never had any dealings with ( and never will!) The card can be used to purchase any type of fuel, including gasoline and diesel. Ways to Save. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. This is our complaint on WEX, Inc. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. I will be closing this account as soon as I get my funds. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. They were completely unreasonable to deal with. CANNOT STRESS THIS ENOUGH!! As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. There are a few Wex Inc. complaints about its contract terms. All this has to be illegal. That means finding a processor who is familiar with B2B transactions. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Wright Express is backed by its own bank, while Voyager partners with US Bank. This company and their employees SUCK. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Store Branded Cards Fleet card offering without a traditional card network. Merchant Cash Advance The people behind the payments. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Can you imagine what they are charging retailers to be able to take the card? My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Finance. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Find out more about WEX WEX FUEL CARDS They didnt migrate that amount over to the new. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. This company is either competent or fraudulent. Our card works at a variety of merchants. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. What if additional documentation is required? Fleet gas cards are a better way to manage fuel expenses for business vehicles. The card can be used at any gas station that accepts the card. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Don't Fall Into An Expensive Trap. Worst company managing my health care funds. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Click Authorize Payment and confirm the payment info. Corporate Office show more WEX Reviews The Verifone machine is universal, and can be used with many different processors. Why would you need to show a receipt from your dr that does not even make sense? We have no recourse. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. There are per card, per month fees, as well a paper billing fees (applied as a default). Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. WEX is the worst! Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. In the Amount field, enter the amount you want to add to the card. The Problem is this Wex froze my credit card HSA account they want receipts. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. The sole purpose of the material presented herein is to alert, educate, and inform readers. Wex is currently charging is 83%apr. This company didnt send me any Cobra benefit and ignored my requests. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Right during our most busy time of the year. In business, time is money. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Worse liar company. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. None of which have been successful. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. WEX appreciates the BBB bringing this to our attention. by admin / Thursday, 26 July 2018 / Published in Posts. A new account was opened for our company that we were unaware of because WEX changed their system. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Phillip created this website and has written over 1,000 articles regarding all things payments. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. We are going through the same situation. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. The card may also be used on billing statements received from providers of the same types of service. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Ive contacted customer service multiple times and spent long times on chat and hold both times. Audit Your Current Statement To Find Its Hidden Fees. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. However, not all fleet card types are alike. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. Click here to earn a reward. We're happy to help. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Talked to their rep. he would settle account for $100, which we paid The standard Wex, Inc. Most horrible experience with fuel cards. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. On the Card Details screen, set up the info needed for this card, including policy number and card status. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. You will be notified when new oil merchants begin accepting the WEX card. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. Click Look Up Cards. EFS/WEx decided to debit our account and send us a check. Add a reference number and note, if desired. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. It is also a great way to encourage businesses to start spending again as many consider curtail spending. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Their final email to me was, yes it sucks but sorry. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. RIDICULOUS!! In the Policy Number menu, choose the policy that will receive the prompts. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Get the latest Health Trends & Insights news in your inbox. Been paying late fees for 8 months and just noticed. Various vendors offer many different types of fleet cards, such as Wex and Voyager. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. The money code information displays at the top of the screen. WEX, Inc. is ran by idiots. I have no issues getting prescriptions. Contact Support. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Where does it work? Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Set the Validation type, which determines how the prompt must be entered by the card user. See this page to learn how we support our operations. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. It is accepted only at ExxonMobil gas stations. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. The agreement with Pep Boys continues to increase the services . Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. They didnt send or email a notice that amounts were due. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. In the Add Prompt screen, select the type of prompt you want, then click Next. Charged to my bank account, we do not own a card. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. and wont correct it. Terms of Service. At least thank me for giving you $1,000 that was meant for my 5 year olds education. Fill out this form! Referral Partner Permissions. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here.
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