If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Delivered to the agent for the final delivery : r/usps_complaints If there's a problem with the item or you want to return it, you'll need to close your item not received request, and open a return request instead. Some merchants will offer refunds for packages that are missing, even if tracking shows them as delivered. An agent may include a family member, neighbor, friend, or work colleague. When this message is used, the package is typically at adifferent location like a mailroom, for example. In the email you received telling you the buyers issue, select See request details. This can include things like: In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe theres an issue with their order. eBay will review the details and get back to you and the buyer with a resolution within 48 hours: If you dont agree with the decision, you can appeal by providing new information within 30 days of the case being closed. That is the ebay global shipping center where the package is then resent to the buyer in another country . Learn about shipping and packaging rates on eBay. Updated December 10, 2020. var m3_u = (location.protocol=='https:'? This will help you deduce where the package is and . Once an item is accpeted at the Global Shipping Center in Erlanger, your job is done. This does add a little bit of extra stress into the equation, but as we have highlighted a couple of times already this whole situation is very rare. When it comes to USPS final delivery, its not like mail carriers are asking for any ID, asking for proof of a relationship, or otherwise looking for ways to confirm that the agent is a legitimate agent and fully eligible (and responsible enough) to accept your package for you. You do not owe a refund. I called usps and they said it would be delivered today and said the tracking info was wrong, the info would be updated to the correct info. If the order has a total cost (total of item(s), shipping and tax) of high value items (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), it should also show the signature confirmation of the recipient. Solved: USPS Tracking- Delivered To Agent - The eBay Community When stating your handling time, make sure its something you can manage. Find out what to do if your item hasnt arrived by the estimated delivery date. As we mentioned above, with so many different pieces of mail and packages being handled by the USPS, FedEx, UPS, DHL, and other companies the infrastructure of the shipping operations are being placed under more and more stress. what can i do? Press question mark to learn the rest of the keyboard shortcuts. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Honestly it makes no sense. You won't be able to re-open the request or case once it's closed. Delivered to Agent for Final DeliveryUSPS Service Explained. Read our article on shipping for sellers. The only exception to this is packages that are delivered to certain business addresses. So the tracking shows that the item has been delivered. You pay them to receive (and ship to you) your packages, they received it (that's what the tracking shows) and failed to ship it to you. 3 HeadPineapple7491 14 days ago Thanks Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. In the event of a standard delivery to authorized agents at your home, for example, youll be able to expect your package to be sitting there on your kitchen counter or dining room table when you get home. Excellent!! The error in tracking still shows but usps is telling me the customer has the package. Something went wrong. Of course, if this is the first time one of your packages has been delivered to an agent for final delivery, you may wish to preemptively check with the person who may have received it, and retrieve your package yourself. For HP Stream 11-d007na Charger Blue Tip 65W Laptop AC Adapter - ebay.ie Learn how to track your item all the way to your doorstep. If you want to connect with James, follow him on your favorite social networks! Hopefully ebay will give them acourtesy refund. I just want to avoid this in future. Choose where exactly you want the package to be delivered. Ship the item within the estimated handling time in your listing. Item not received issues - eBay Even though the agent has picked up the pkg at least you have a USPS receipt showing that you delivered the container to USPS and USPS shows they did receive it from YOU. Find out what to do if you need to change the address your item is being shipped to. Select Ask eBay to step in and help, and follow the instructions from there. For more information on how to handle these requests, and how eBay can help, take a look at handling payment disputes. USPS stated the shipping label on my order was Indianapolis Indiana. document.write (document.charset ? Get mail from all your homes and business(es) or both in the same app. [CDATA[ Find many great new & used options and get the best deals for FIFA Club World Cup Japan 2006 Flame pin badge FC Barcelona SC Internacional at the best online prices at eBay! USPS allows refunds only for the delayed items that were sent using either Priority Mail or Priority Mail Express. They can then relist the item and you can buy it again with the correct address. What is USPS Priority Mail Express & how much does it cost? Your buyer may open a dispute with their payment institution if they believe there's an issue with their order. Just know that the USPS does not (and cannot, really) take any extra steps whatsoever to confirm the identity of the individuals that they and these packages over too. The Priority Mail items will be considered delayed if you dont receive them in more than five days from the date of mailing. I'd let the buyer know you are investigating with USPS and appreciate her patience while you do so. You can track your parcel at any time to see where it is or if it got stuck in transit. Now I can't be sure that some "agent" won't just steal my package. They've done a beautiful job managing my mail and shipping needs. USPS has GPS scanners that can pinpoint the exact location where the scan occurred, and where they claim the package was delivered. Of course, if the authorized agent that received your package for final delivery was a trusted neighbor or coworker you might have to wait a little bit longer to get your hands on your package at least until the next time that you see them, or until you reach out to them and schedule a time for you to get your package. Should I ask them to mark some options? I recently sold a pair of shoes and shipped it via USPS priority, to a confirmed address and eligible for seller protection. Questions about the Global Shipping Program - Page 94 - eBay Read all your mail virtually. I suggested that the buyer contact her Post Office, but the tone of her letter does not bode well for me. Indianapolis 46241 is the Post Office near the airport, and Linton 47441 is a small town 80 miles to the Southwest. Report any missing packages to the shipping carrier you used they may be able to help. He suggested blacking out anything that says eBay on the box or label. Thanks". I guess the customer does not get the item. document.write ("