Once they have the code, they disappear and make off with your gift card balance. That is not the package i sent your cosmetics in. It's so unfair to write eBay sellers off like a bunch of cheap scammers. eBay are only concerned with issues that affect their own profit margins. - edited Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. At first, it might seem foolish to pass up a generous offer, but often its a trap. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Learn how your comment data is processed. It certainly looks a much darker top in the listing. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). They can claim the item was not received, claim a refund and make off with the expensive item. on by asking the buyer questions or calling the post office? If they do then you have to either refund or call eBay and try to make your case. Anytime I can create with the Stardream line, I jump at the . Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. There is undisclosed damage to the item. This is what it takes to get ebay to appeal a return in your favor. I agree with that. I know they will get their refund, but should I inquire at all? Is it possible to contact their police department? 26-05-2020 I Sent An Ebay Buyer The Wrong Item - YouTube I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. For example, they may ask for cash, bank transfer, check, money order or even gift cards. That necklace couldn't have come from me. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Just trying to understand. Can Usps Tracking Be WrongPost Office have such a horrible . He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. But so far no response from buyer. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). The final resort is to submit a missing mail search. on I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. So, that explains the different labels and (possibly) the Fragile stickers. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Should I try to see if it was mixed up with another package? A collectable which I still have. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Paid a tailor 4.50 repaired it and sent back with DPD signed for. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. This topic was automatically closed 180 days after the last reply. Ebay We Can T Process Your PaymentPlease select a different payment Parcel comes back, buyer is less than helpful, I refund, get a neg. on or the buyer? Otherwise she wouldn't have bothered. Cheaper seller scam: I dont understand why he thought that she wouldnt notice? Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Both early political pieces. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . It sucks. What To Do if You're Billed for Things You Never Got, or You Get The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. What's the tracking number? 06:46 AM. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. I talked to manager and simply were told nothing can be done. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. I've only had to use these pics a few times but they save a lot of hassle. 06:44 AM The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). I take pics and and email amazon all the details of before and after and the condition it is come back - I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Tune into our last eBay for Business podcast episode of 2022! Say that the GSP mixed up the package, and sent somebody else's package to your buyer. This is a type of blackmail. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. 03:13 PM. I sent a seller an offer on an item and she accepted. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Check out this video to understand how dimensional weight is measured when shipping. What's the return address? 09-10-2020 Common eBay Scams: How to Spot and Avoid them - Comparitech Am I going to be screwed out of $55? Most of them are happy new year banners being returned in Febuary. Plus get a receipt from USPS. I wanted to get some advice before I contacted, but I had planned to, yes. Lol either way I wasnt surprised. Those labels are a lot bigger and I never cut them to a smaller size. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Press question mark to learn the rest of the keyboard shortcuts. I'm not sure where I stand on this now. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Along with photographing everything, try to record any identifying details about the item. I can't really remember what specific package I mailed it in. The status says the item was "Delivered to agent," so the item shows as delivered. Am I protected against negative feedback in this scenario? That has happened to me. Five! The scammers will also ask for your PayPal email address. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Remember that if an offer looks too good to be true, it probably is. Buyer says item not received, Royal Mail says delivered - EBay I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Press J to jump to the feed. IN THE LAST STRIDE. 26-05-2020 CHAPTER XIII. Is eBay likely to refund the buyer? Then maybe they won't send it back and you won't have to refund. The most common dispute for a scammer is the "not as described" dispute. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. I did all of this. 05:49 AM I also ask if you have me mixed up with another seller you've purchased from recently. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse Do not refund first and try to appeal after. Offer to send the copied forms to an ebay chat rep. Never sold on Ebay before. What to do when wrong item received, seller requesting to send to other buyer. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Those are not indicative of any scam. A buyer will offer to purchase your item and send a larger payment than required. on When a buyer wants to return an item and be issued a refund, here is what you do first. To get a refund from USPS, your eBay buyer can: Submit an e-form. . did said person say they woud send you the motorcycle and the title and then you would have to pay? 1. Check all items upon receipt. He sent photo of item receivedit is not the item i sent. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. I will try to ask the questions? It WAS new in the box. Because the seller sent a lighter instead of a $600 Gucci wallet. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Buyer returned a different item, this is what it took to get ebay to Explain that you used a box, not an envelope, if that is the case. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Someone did this to me a few months ago. Buyer pretended the item/ring was not as listed. 09-10-2020 I've never owned/sold a necklace like that. 26-05-2020 I'm having an issue with something I purchased on Facebook Marketplace So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). They help the organizations to focus on the other parcels they have to deliver. Once payment is confirmed you ship it promptly. How Buyers Scam Sellers on eBay (A Decade of Scams) 4) Request return shipping label credit as buyer made false claim. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. A buyer happily purchases your item. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. In this case, the purchase may be completed without flaw. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Remember to be persistent when you are in the right and can prove it. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). It should not have. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. FedEx. I suspect someone may have been tampering with mail and package in the delivery system. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Omg I JUST heard that same story!!!! I sell on Ebay myself. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Its the reason Im looking into EBay Protection Program right now. Should I contact the postal service? What can I do in this situation to avoid loosing $900 and the item as well? Buyers abusing "not as described" to force refund - PayPal Community They needed his phone number but I did not have it. Case in point; I sold a wallet described as new in the box recently. Please Help! Law Regarding Receiving a Shipment That Was Not Ordered They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. If you have been scammed, well show you the steps you can take to report it. 26-05-2020 Do you have the number? This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Ebay claimed that the item was in "different condition". Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I have had my hosting company check everything their end and they say all is correct and working ok. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de Has she possibly got you mixed up with a different seller ? Thanks for the reply. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Accept it and issue return label. 26-05-2020 As seller, here are a few things you can consider before selling to buyer with little or no feedback. I agree. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Welcome to the Selling board! Visit the nearest USPS location and fill out a request form. Theyll tell you to file a report with the police and then wash their hands of the matter. Example: You bought a table, and it showed up with only three legs. You can chat with other sellers about anything to do with running a business on eBay. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. . 26-05-2020 There's usually another new label then. Somewhat new, never had this happen before. But if he has balls to carry on, follow up with post master complaint. It will make it much more challenging. I don't like this version and Tip As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Hey Im kind of new to mercari and Im really nervous. So, I cancel the order and sent in a statement. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Help for buyers and sellers. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Unfortunately for you, the item is a replica of the one you sent. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. 09-10-2020 For more information kindly send . Either way eBay will make sure the buyer gets their money back right or wrong. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. We had a top where it was returned with snot. You must be new here, in this sub anything and everything is a scam ;). I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Some are targeted at buyers, others at sellers. You can ask the customer to return the item, but he has no legal obligation to do so. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. 04:18 PM eBay somehow refunded the buyer automatically when the return was delivered. The item ordered was a coil of hook & loop tape. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. I did buy the shipping label through ebay. Exchanges and Replacements - Amazon Customer Service The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. They offer some sort of limited-time discount in order to create a sense of urgency. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. There is no way to dispute a transaction once its finalized in this way. But at least it was worth somewhat close to what the item I sent them was worth. Or just take back the item. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Ask if they want you to dispose of it or return it to them. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Here are some of the most common ways eBay sellers are scammed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have 100% seller feedback. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! 'However once the seller has received the item back, eBay can then step in and review the . I sold 4 of the same items. Does it look like your packaging, apart from the labels and the stickers? Usps Signature Confirmation Signed By Someone ElseWhen all goes well Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange So buyer filed a claim for a return with eBay citing wrong item sent. As you say, I would explain to the buyer that different computers and devices show colours differently. Do I have to go ahead and refund no matter the circumstance? They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. They look the same to me.. on Report a buyer if you think they have acted illegally or fraudulently here. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. If he ghosts you, you scared off a scammer. Its unfair they side with the buyers all the time. Im concerned this is a scam. I manufacture them myself and sell for only one price. Buyer wants to return, says i sent wrong item : r/Ebay PayPal Seller Protection exists to help sellers trade confidently on eBay.
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