Service Cloud Specialist Superbadge - Qiita The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. I did add the things mentioned automated action in macro. Did you check the little box to activate the entitlement process? Test it first by using real email addresses before you hit that button! took me 2 hours to undersand that, and without your comment I could have been there forever!! not sure how to troubleshoot this tho..@_@, hmmm! There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I have read every message I can find and have double and triple checked everything I can think of. Or rename a standard one? Review the steps to rename the console to 'Cloud Support Service Console'. Does this match the requirements? here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. When it works it plays a sound to tell you that a case has been assigned to you. Thanks a lot. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Ensure the Macro sends an email to the customer. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. And it's a little trickybut you can find out if you google it:). Sign up for a free GitHub account to open an issue and contact its maintainers and the community. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Service Cloud Consultant Certification Guide & Tips I am not sure what I'm doing wrong? Health Cloud Superbadge If you haven't taken the Onmi Channel module yet, now is a good time! The free lemonade offer worked! Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Are you sure it is about that? You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Install the unmanaged package from the prework if you haven't already. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Luckily, the macros module was very fresh in my mind. please help. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Note the filter. When I made mistakes, I simply reverted to the last saved version. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I am getting mad over this error now. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. 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You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I have named and renamed it (Over and over and over). (jealous? Configure a named credential and remote site according to the specifications outlined in the business requirements. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? I just finished the superbadge. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I can only click on the Email tab. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Ensure you create the Cloudy Weather Resolution automated action. I am getting this below error. Ask Question Asked 2 years, 8 months ago. This superbadge in specific helps building reusable granular components. I am having trouble with step 4. How would you enable people to select cases from an organised list? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Ensure you group report results correctly. Theyre such a useful way to remember what needs to be done before you start. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. If the action is missing from the page layout, it will not show up as an option in the feed. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Did it help? By clicking Sign up for GitHub, you agree to our terms of service and Hello Trailhead Baby! These are instructions on the types of rules you need to make. Ensure you group report results correctly. When you start a create a new report, simply click to start with a clean screen. Any help! A mistake I have made many times as well! Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Remember you can only have one assignment rule per object and the instructions specify two routes. Glad you figured it out! I had to do a quick refreher on this topic mid-superbadge. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Hi there,I am struglling with sataus update within a macro. I'll take a look as soon as Trailhead is back up! But trailhead gives an error message back. The worst error! You cannot customize its label or logo". "Not able to figure out what is wrong here. 2 comments Closed . Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. please verify. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Help with Superbadge Service Cloud Specialist step 4. My brother has started to play with me! Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Initial Response milestone- You only need 1 criteria. You also get personal insight into the life of a Trailhead Baby! Thanks so much for responding. I have to double check the directions, but I believe that you just have to add a few values. Goodness! Use another way to specify capacity for the routing configurations. Thanks. 3. Challenge 5 error : We can't find a field called 'Question Long Text Area'. We recommend using a new Developer Edition (DE) to check this challenge. I hope that you feel inspired. E.g. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. This thing is just hosed and I'm only on #2. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang It was an interesting project, and I wanted to share some lessons learned from . #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Please help. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Tonight's challenge involves the creation of two processes. Issue was with the Lightning Page Layout. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. I was able to work out a solution, I will outline it below. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Ensure you create 'Billing Topics' for Knowledge." I started the whole of the following steps in this section with the objective of creating a macro. Service Cloud Specialist Superbadge Challenge 2 Question. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Anyone have any idea? Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Is knowledge.* On the lightning page layout? I used a new trailhead playground created exclusively for the service cloud badge. Youll need to enable this whole feature before you start I wont give away what its called! I was very impressed by this post, this site has always been pleasant news. Usually this is due to some pre-existing configuration or code in the challenge Org. Ensure Agents have access to Knowledge when viewing a Case. Select edit page4. Did you perform any particular action to get the email available on the console ? Still stuck? Any clues as to what I might be missing? I had problem with the chart, now everything is correct. Service Cloud Specialist | Salesforce Trailhead The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. What should I do? Use the search o. Hello! I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Search for an answer or ask a question of the zone or Customer Support. I'm not sure I would have figured that out if I didn't stumble across this forum. Enter the billing service credentials in the custom setting. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Hi Trailhead Baby, I'm losing my mind here. Save & Activate.That helped me clear that error. Add to Favorites. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Usually this is due to some pre-existing configuration or code in the challenge Org. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Let's do this. Could you shoot over a few screenshots of what you have? I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. All reactions. Did it help? Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. (I made a custom button as well for this one.). Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. I hope that you feel inspired. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Anyone studying for their Service Cloud consultant certification. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Make sure that the correct date range is selected. +12,700 Points +300 points. Something that helped was saving the report frequently. I learned so much doing it. Some changes are done at Challenge 2. Help with Superbadge Service Cloud Specialist step 4 #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Even after setting up support proc and presence status. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Alas, fingers crossed for the next challenges. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Prework and Notes. Could you share a bit more details on what you have done for this step? Tonight's challenge involves the creation of two processes. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! I removed those and then the trailheadapproval was there. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Any hlp? This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. If you can not, I'd look around at permissions. Excellent article and with lots of information. Service Cloud Specialist Superbadge - YouTube hmmm This looks good. It's easy to miss. Thanks. Does this help? Tags Can you help how to revert it back and to see Closed status field. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. "I named the process :"Cloud Technical Team" !Not sure what is going on .. You do not need an overflow assignee, but you will need two queues. He laughs when I poke his nose and tries to take toys out of my hand. I dont see any check box under layout properties of Knowledge. Hello, I passed the first challenge but i still have a question. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge.