Ground Economy Shipping on Orders $150+. They are a small group, and they're currently working through extremely high volumes of incoming calls, chats, and emails. Things to Know, Are Riding Boots Still In Style 2023? We are sorry for bringing you inconvenience. Apply the printed shipping label to the package (make sure there are no other shipping labels or barcodes on the package). We recently made some updates to our site and systems, which caused our Customer Care team to receive extremely high volumes of incoming calls, chats, and emails. For International returns, please click here. Shipping is free on order of $125 or more, which is a ridiculous amount when the shipping cost on $100 of goods is $12. Not worth it! ** Please be aware that we can only create return labels for customers residing in the contiguous US. In the event of a return, any applied discounts/coupons will be forfeited and cannot be used again. I have been trying to see about returning an item I purchased and cannot seem to get a response from anyone. Once the order is complete, a notification will be sent. ModCloth Returns Policy will accept returns for unwashed, unused or unused items for a full refund of the original form of payment. I ordered the exact same dress in a smaller size. Please allow up to 14 business days for your return to be processed upon receipt at our warehouse. This person processed my refund manually but it was for $20 less than I'd paid. I have tried contacting them by email and by phone and through the online chat option, and have gotten nowhere. I will never, ever order from this site again. We did recently have to make some changes to our shipping costs, due to some of our increased costs and in order to continue to offer free returns, as we know how important those are to our customers. It's extortionate compared to other online sites. There may be a bit of a wait to get in contact, but our Customer Care Advocates will be glad to assist with your return, as quickly as they are able. The person promptly replied that they received the item but hadn't refunded it yet because the refund department was behind. Referrals must purchase their items through the direct link provided to them to receive referral benefits. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. How Does the eBay Return Policy Help You Deal With Unwanted Items? I feel this is a very deceptive business practice and I will be reporting this on the BBB. ModCloth Holdings LLC. Shipping and handling fees are non-refundable. I put "independent" in quotes because it was bought out by a financial firm - not the original owner. Checkout Dropdown Instructions: Once logged in and ready to check out, on the right-hand side you'll see a drop-down menu underneath your cart total [above the "Gift card or discount code" field]. Next, enter your code in the Gift card or Discount Code box upon checking out. BEWARE OF SHOPPING HERE. I gave it several weeks for a return to be processed but they never did. 3 min read. This Modcloth review will shine the spotlight . Facts to Know, How to Remove Tattoo from Hand? To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as printed on your packing slip). MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! Please rest assured that these longer response times are not typical, and our team is working hard to make sure everyone receives responses, as quickly as possible. Thank you for reaching out. You will provide your email address or phone number plus your order number or return number. If you are not signed in with your Rewards account, you will not see this dropdown option at Checkout. Keep in mind that ModCloth counts from the day they send you the package, which means you may have less than 20 days to respond. The e-commerce retailer stopped shipping to European markets in May 2018, because of the General Data Protection Regulation (GDPR) program launched. Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. Fashion Nova Holiday Return Policy Plus, all returns are free. For more details, visit their Fashion Nova Returns portal. Your returned item must not be: They also have a list of non-returnable products. The company sets some restrictions when it comes to items for which they will accept your return request. You'll then print your label and return authorization. While we work to get that page updated, Customer Care can be reached via phone at 888-495-9699, email directly at support@modcloth.com, or online chat, using the chat bubble icon located in the bottom-right corner of any page you're browsing on the website. Read Customer Service Reviews of www.modcloth.com - Trustpilot Shop New Arrivals $10 Tops & Bottoms Limited Time Only | Shop Now! What a bright time, it's the right time to shop the latest holiday dresses and skirts. I have the right email and password but it still wouldnt let me in. What you need now is an easy how-to on the Modcloth return policy. I bought $70 sandals in March, did not wear until June, and one has fallen apart. We also ensure all reviews are published without moderation. Final sale items are non-refundable. How long modcloth restock | seiplaclarcii1974's Ownd Be aware that leaving your package in a FedEx drop box or giving it to a FedEx Ground driver may add additional transit time and cause delays in processing your return. Step 3: Packaging. I'm very sorry for any frustration. Well do it for you! More Ways to Shop. Budget Fashionista provides this explanation of the Modcloth return policy for informational purposes only. Once an order has been placed it can't be canceled or changed. Sorry to hear you had such a poor experience with your high-rise flare jeans. This company is shady and they are no longer thinking in the best interest of consumers. For more information, please visit our ModSquad Rewards page for more information. If your refund amount is incorrect, please inform our Customer Care team right away, and they will look into this for you, as we want to ensure that you are refunded the full amount you paid for the item you didn't receive. modcloth return label. So basically, I have one dress, but I purchased two. Unfortunately, you cannot transfer points between two accounts. Late returns will have the $5.99 shipping fee deducted and are not eligible for the $5 bonus offer. We use dedicated people and clever technology to safeguard our platform. Returns received after 90 days of the original order shipment date. Like, over a month. Free shipping for many products! Getting a refund for items I returned is taking FOREVER. Returns Portal. Shipping labels were generated but the shipping company tells me the parcel has not been delivered to them yet.I have emailed customer service twice with no reply.I went to their official site of this company and I found this helpful info which .is and after a long chase, I got my amount back shipping details as well DO NOT BUY FROM THIS. Hey, Olivia! We take the quality of our items very seriously, so I will be sure to share your feedback with the appropriate teams. While points can be earned for purchasing gift cards, they can not be earned from spending them. If you don't want to use Modcloth's label, you can ship the items at your own expense to: Modcloth Returns 2250 . We apologize for any inconvenience. If you dont want to use the prepaid return label, you can ship the time with a different carrier. However, if you want to return it, we need to know the item name and order number so that we can prepare it for you. Companies can ask for reviews via automatic invitations. You also can't return pieces you've worn, washed, or damaged in some way. These policies are subject to change. Their systems were recently updated, and they are currently working on getting the Help Page up-to-date with the new links for contact. Remember to include your order information in the box and get tracking on the package. Hi, Jillian. As of December, 2022, the return charges that Modcloth deducts from your refund are: $5 return shipping fee $1.95 fuel surcharge Refunds Modcloth's return policy allows for refunds, made to your original form of payment. MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! A manager will be responding to your FB message directly to get this matter resolved. ModCloth Return Policy Points will be awarded to your account once your order has been fulfilled. Step-by-Step Guide, Can You Have Hand Tattoos in the Army? Ground Economy Shipping on Orders $150+. The following policy applies to domestic orders only. No problem! In terms of your account, we did recently make some updates to the site, and in that process, old account information did not automatically transfer to our new system. Thank you for sharing your experience, and we will be in touch soon! For more information, please visit our ModSquad Rewards page for more information. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return. If it is handwash in cold water it really should be written on the label. I ordered something over a week ago and i have received no communication from ModCloth with shipping information. In that case, address the package to Attn: ModCloth Returns, 2250 Roswell Dr, Pittsburgh, PA 15205. You can use your points at Checkout to redeem products or discounts! Didn't offer anything to make up for the massive inconvenience!! Annual ModCloth Birthday Gift ModSquad Virtual Punchcard: Earn $5 for every order you make during a quarter How to Earn Points 50 Points Create an Account One Point Per Dollar Make a Purchase 25 points Leave a Qualifying Review 20 Points Follow Us on Instagram Up to 500 points Happy Birthday 20 Points Share On Facebook How to Redeem Your Points Stores deliberately complicate the returns process because they want to prevent customers from asking for refunds. You can't return (or exchange) final sale items. We reserve the right to verify the original purchase to request a return without an order number or shipping confirmation. As stated on our site, returns can take up to 14 business days to be processed after they are received back to our facility: https://modcloth.com/pages/return-policy modcloth return label - iou.ink ModCloth Returns to "Independent" Ownership : r - reddit They sent me a really ugly dress that wasn't even my size. The points you used to redeem the discount will also be added back into your account! Its not uncommon to buy a product and find you dont like it, especially when youre shopping online. You can read more about this in our Returns Policy on our site, within our FAQ: https://bit.ly/357GxJn. Once they receive the item, ModCloth can take up to 14 business days to review your request and decide on the outcome. If you're having any further issues, please email us at support@modcloth.com and we'll get you sorted! Youll have to provide your own shipping see the address below. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. CTRL + SPACE for auto-complete. Please rest assured that our team answers all calls and emails as they come in, however, they are a small team, so there can be delays in responses, during busier times. Their return policy is terrible. Copyright Store Return Policies. Please note that all final sale items and late returns sent back without prior authorization will be considered forfeited, and will be handled at ModCloth's sole discretion.
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