With the new update of email-to-case threading behavior, Thread-Id field is being deprecated:https://releasenotes.docs.salesforce.com/en-us/winter21/release-notes/rn_email_to_case.htm, My understanding of the setReferences() method isthe SingleEmailMessage class should ideally be populated with the parent emails' References and message IDs to identify a thread. You can find the Message-ID of your email by using the, generate a message trace in Exchange admin center, as described in. This identifier is not always unique - there might be multiple copies of the same message in more than one folder (or mailbox), and all of them might have the same Message-ID. What Is the Difference Between 'Man' And 'Son of Man' in Num 23:19? For incoming emails, Email-To-Case evaluates the In-Reply-To header, which also contains the Message-ID of the previous outgoing email. Click on Get Started. Making statements based on opinion; back them up with references or personal experience. You can download it from your email. Learn more about Stack Overflow the company, and our products. Salesforce Help Docs Marketing Cloud Email Headers and Footers Marketing Cloud can add text and images to the beginning and end of your email messages that ensures compliance with CAN-SPAM regulations. What Is the Difference Between 'Man' And 'Son of Man' in Num 23:19?
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