analysis, design reengineering to support business process improvement and Targeted / Identified: Role: Process Improvement Coordinator. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Undertake analysis on a range of business process identification, modelling, at $81475 base plus superannuation. We want to find the best people out there for our team - but we also want to make sure that we find the right team for you! The application is a chance for you to show how your skills, knowledge and abilities are suited to the job. This recruitment policy sample can serve as a rubric that our recruiters and hiring managers can use to create an effective hiring process. create a profile to search or apply for jobs on the www.iworkfor.nsw.gov.au websites; and/or apply for a job advertised on the www.iworkfor.nsw.gov.au websites. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: enable candidates to perform at their best Applicants who are able to do this are more likely to progress through the application process. The job ad and information package will give you instructions on what to put in your application. When we invite you for an interview, we will also request contact details for your referees. Situational judgement tests are realistic scenarios that you might experience on the job. Position Classification:Administration Officer Level 4 Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging Hours Per Week:38 Requisition ID:REQ381575. When preparing your application, there are some key things we need to know about you. Good cover letters use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). Our agency is passionate about delivering first-class You should be aware that certain information relating to your use of these websites will be collected each time you visit the www.iworkfor.nsw.gov.au website. Applications will be reviewed and candidates will be contacted prior to the closing date. Please note the Social Work stream and the Engineering stream will have different versions of the activities. As such, if you require any adjustments to submit your application, please get in touch with us at careers@nswcc.org.au If you experience technical issues please contact I work for NSW on 1800 562 679. To become a teacher in NSW public schools, you should apply for the . Focus on how your knowledge, skills, and abilities match those needed for the job. You then present this to assessors when you attend for interview. Copyright 2015 NSW Public Service Commission. Other agencies where you may be placed for a graduate rotation may also require proof of full vaccination. Very impressed with Pulse Recruitment's team's attention to the job brief. Candidates will not progress if they do not compare as well against other candidates. I have completed a Recruitment Approval (RA) form including the funding check and submitted it to the People & Performance team at sinsw.peopleandperformance@det.nsw.edu.au I have explored available recruitment talent pools (optional) I have amended/developed the Role D escription (RD) (where applicable) and drafted the advertisement Hunter New England Local Health District, Employment Type: Various Permanent and temporary opportunities. The recruitment and selection process cannot begin until/unless a complete analysis of the need for the role is done. Work at TAFE NSW opportunities. We have a range of roles available from customer service through to client relationship management and information technology. All rights reserved. Other assessments vary depending on the job and what is being assessed. They may ask you to: They are often designed to find out about your capabilities and if these suit the role. All new roles must have a defined level, grade, and position before the recruitment and selection process begins. The typical recruitment process follows the below steps. Steps of the recruitment process. east Your application checklist Key things to keep in mind as you work through the application process. You usually have a limited time to do the task. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. They may be written or presented through video or audio format. The following question is about the 'Commit to Customer Service' intermediate capability. Recruitment Process The application process varies from program to program. efficient enhancements in operational efficiency, customer service, systems and psychometric testing. Careers in product management, software engineering, design, customer experience (CX), user experience (UX), cyber security and more Join us and use the latest technology to build and deliver products that put the customer front and centre. Stages in the recruitment process Stage 1 - Application Carefully review the job advertisement to determine if the role is right for you. Below is a general guide to our recruitment process: Recruitment times can vary and may take longer if we receive a high number of applications. Please visit Microsoft to upgrade to MS Edge. Includes the performance development framework, the managing for performance program, and the talent review framework. Information for graduates with disability, Temporary and casual roles may be suitable for time limited working visas. If you progress to the assessment centre stage, you may be required to complete different versions of assessments for different streams, with the exception of the Hogan Personality Inventory which will only be required to complete once. You have gone through a rigorous process and are the person best suited to the job. Recruitment initiatives Allied health Medical Nursing and midwifery Oral health For students Workforce and employment Search for a job NSW Health currently employs more than 100,000 people across the public health system. Includes key resources on the Government Employee Number (GEN), position coding automated tool (PCAT), the workforce dashboard and research scientist classification. education qualification check (for nominated roles), credit check and / or bankruptcy check (for nominated roles). They are the next stage in the process after the job application. Information on all the stages of our recruitment process and what will be expected of you. If you are invited to an interview, you may be asked to upload a number of documents to your application online. customer service on behalf of the NSW Government and Iinterview and assess with fairness and objectivity to ensure you're evaluating all qualified candidates in the same way. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. Recruitment Support Officers work Monday to Friday during business hours from 8am to 4.30pm (hours will vary if part time).. Reference checks will be completed prior to offering you employment. Resources for senior public sector leadership, Cross sector networks to grow capability to deliver effective and efficient services, Recognising excllence in public services delivery. Personality questionnaires are useful to gauge how likely you will fit in a job or team. Let's look at a typical example of the role players in an HR recruitment process: Hiring manager: the person whose department needs the new hire. support@jobs.nsw.gov.au . For enquiries relating to the role please contactAdriana Spoto via Adriana.Spoto@service.nsw.gov.au. Not being fully vaccinated (or providing proof of vaccination) where it is required may result in an offer of employment being withdrawn. Type: Government. Service NSW is the leader in providing Enter the search query name below, then click "Save". Review the job advertisement and role description. Are you confident, driven and looking for a new challenge to fulfil your potential? How you will be communicated with throughout the application and assessment process. Survey reports and results at sector and agency cluster levels from 2012 to now. For the social work stream the activities are a structured interview and a role play. A good place to start to guide you through the hiring process is business.gov.au - Hiring employees. Once you've submitted an application with us, there are a series of steps we follow to ensure we get the right talent on board. dealing with a question or complaint for a customer service-focused job. Answered 1 January 2019 - Customer Service Representative (Former Employee) - North Sydney NSW Pleasant group interview, very professional Answered 21 October 2018 - Fraud Specialist (Current Employee) - Sydney NSW 1 fave to face interview Types of assessments All our assessment processes involve at least one interview. a range of business processes identification, modelling, analysis, design and Try to get a good nights sleep beforehand. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). Our digital services team employs over 500 designers, engineers and product managers. There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves. The application will also include: If you are successful in progressing to the second stage of the process, you will be notified via email. The report provides an assessment of the key factors that influence the shape, performance and behaviour of public sector agencies and the people who work in them. A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Our library opening hours are between 8.30 am to 8.30 pm. Information about the terms and conditions of your proposed employment will be included. Below are resources to help you prepare for your application, understand the process, and know how to ask for extra help. steps and track your progress throughout the recruitment process. Closing Date: Thursday, 16 March 2023at 9:59 am Sydney Time, Working at Department of Customer Service. The application will be auto-populated with relevant information from your profile, which you will be asked to review and update. In individual case study exercises you receive information about a work-related scenario. You may not proceed through every stage of the assessment process. The Public Service Commission's Employment Portal offers advice on recruitment and selection, including legal requirements of the Government Sector Employment Act 2013 and the Government Sector Employment (General) Rules 2014, and the NSW Office of Local Government oversees Guidelines for the Appointment and Oversight of General Managers (2011). Role type: Full Time Ongoing. At Service NSW, a positive customer experience is our highest priority. The assessment will be conducted by the external provider Unified Healthcare Group (UHG). As such, they may be at risk of unintentionally discriminating in the recruitment process. Our work is continually As you progress through the recruitment process, you will be asked to provide further information and documentation at the appropriate stages. 9217 4888 or . Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. You usually have a limited time to do the task. processes to support business operation Try to get a good nights sleep beforehand. The same applies if you are a recruitment agent. Undertake analysis on a range of business process identification, modelling, Employment and residential checks Fitness/Psych Medical 3. COVID-19 Vaccination: If you are offered a role in the NSW Government Graduate Program, you may be required by the agency offering the role to be fully vaccinated against COVID-19, and to provide proof of vaccination. This means you have met the job requirements and may be considered for similar jobs for up to 18 months. Example: Responding to a targeted question about your interests. About. Department of Customer Service. present your findings, in writing or verbally. We have extra information for Aboriginal candidates and candidates with disability to assist you in applying for the program. Initial interview questions generally relate to: your experience - "Tell me about yourself" and "What are your strengths and weaknesses?". Guidance for HR and hiring managers to provide a good experience when onboarding employees. Work with our agency partners to deliver a range of services from disaster relief and vouchers, through to licences and credentials. screening checks. Before your assessments you should: If you are one of the candidates most suited to the job, we will contact your referees. You then prepare a response in the form of a letter, email, memo, or briefing. casual, temporary and permanent employment in NSW public schools. NSW Fire Recruitment Interview Process Format: Candidates will face questions from four different two-person panels to ensure divergent opinions determine the best candidates for the role. We use all the information we collect to compare candidates and make our decision. Maintenance Supervisor. It could also encourage employees to keep their information up to date and discuss any issues with you or their managers. Explore the Navigating Recruitment e-learning program so you can confidently make ethical, merit-based recruitment and selection decisions. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351. Agencies may contact you to complete a reference check. Location:Sydney /Hybrid working options. All rights reserved. your capabilities, knowledge and experience compared to the successful candidate. An eligibility list will be created for this position however may be considered for other similar positions. As an agency within Department of Customer Service (DCS), Service NSW offers flexible working, competitive pay and conditions, and support employee health and wellbeing. material foroperational Submit your application online Online assessments Learn more about STEP 1 STEP 2. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. If you have a disability and require any adjustments to the assessment process, please discuss your requirements with the hiring manager or nominated contact person at any stage of the process. Other assessments vary depending on the job and what is being assessed. They usually involve completing several assessments over a part or whole day. All other streams will only need to attend one assessment centre. and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. Please note the help desk operates during normal business hours only. explain how youve shown your knowledge, skills, and abilities in a certain situation. Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Monthly RDO, 5 weeks annual leave and free travel pass. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. If you are successful in the recruitment process, we will contact you to confirm your position in the graduate pool for the relevant stream. make informed recruitment and selection decisions. Stage 1: Online application In this stage you will be asked to provide information about your experience, interests, and education. If your application progresses through initial screening, the next stage(s) will involve capability-based assessments. are applied. We are a diverse team of over 4000 staff working together to provide services that help improve the lives of our 8+ million customers across NSW. Use the framework to create roles, recruit roles, manage performance, develop capability, career planning or workforce planning. If you do not have access to a home computer, please let the assessors know so alternative arrangements can be made. For example: Describe a customer problem you identified. This offer will be subject to satisfactory pre-employment checks (citizen, visa, qualification and criminal history). Our common interview format is the structured behavioural interview. Think about what we are looking for in asking this question. Four weeks annual leave (pro-rata for part-time employees), Up to 13 allocated days off each year (for full-time employees), Employee Assistance Program (EAP) for staff and family members, Rewarding work that results in increased patient care, Unique exposure to recruitment within NSW Health, Opportunity to build relationships with colleagues at all levels of the organisation, Opportunity to learn from a highly skilled multi-disciplinary team, Sales experience in Healthcare or Recruitment (preferred but not necessary), Approachable and great communication skills (the sort of person who can talk with almost anyone). Be the face or the voice on the frontline giving support to customers, communities and industry across NSW. If you don't receive a confirmation email, check your junk or spam folders. To answer this type of question you should: Use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. a case study exercise where your group responds to a brief on a realistic business scenario. Candidates involved in a NSW government recruitment process have an interest in information which informed the decision making and candidate selection processes in relation to that recruitment. Competitors: Unknown. Insights and analytics into the public sector workforce. For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2. Stepping Up Website: is a resource designed to help indigenous job applicants apply for positions in NSW Health. Closing date:Monday, 13th March 2023. Test your computer equipment before you start. Information for graduates with disability. Capability Application Toolto prepare for the recruitment process by accessing Search jobs. Staff may be required to work a minimum 3 hour shift up to 7 hours per day depending on need. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Implications. A drive to succeed and build a professional career. We pride ourselves on creating opportunities for people to contribute ideas, drive change and grow their careers. You can use this time to research and prepare your proposal, analysis or response. The NSW SES advertise positions on iWorkforNSW. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. practice application and interview questions based on the focus capabilities Employment Type: Permanent Full Time / Part Time. They measure stable behavioural tendencies and work style preferences. present your findings, in writing or verbally. show why you are a good fit for the agency and NSW Public Service. Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. I look forward to working with Pulse and the team in the new year when we start hiring again! The recruitment process Get prepared and read the following stages of the recruitment process: Focus Capabilities Resources The following resources from the I Work for NSW website can support you through the application process: Finding the right job Deciding to apply for a job Writing your job application Assessments Great news, the Recruitment Beyond NSW Program supports qualified teachers to gain approval to teach and ongoing full-time employment with the NSW Department of Education in regional and high-demand schools. Use full sentences, check your spelling and grammar and stay within the word limit. Access information and policies on remuneration frameworks, relocation expenses and work level standards for NSW senior executives. Strategy and Customer Support Divisionwithin Service NSW brings focus Writing your application Writing your application When preparing your application, there are some key things we need to know about you. You will be based at our Corporate Office at Waratah Campus, Newcastle, the main hub for various departments, including Human Resources, Recruitment, Finance, Procurement and Work Health & Safety. Check that you've received an email confirming your application. Copyright 2015 NSW Public Service Commission. Undertake analysis on a range of business process identification, modelling, Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. Enabling workplaces where everyone is valued and can participate. As part of the Teacher Supply Strategy, the Recruitment Beyond NSW Program aims to recruit more than 500 qualified and experienced . Your resume (also known as curriculum vitae or CV) is a summary of your: A resume needs to be up-to-date, clear, concise and well organised. Explain what attracted you to want to work for the NSW Government. Coordinate, monitor and review business processes to identify gaps and Most assessment activities are timed, and are likely to include reading from a computer screen or paper. Relate your skills, experience and passion to the specific job. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to the Public Service Commission or its portfolio area, please go directly to the website of the relevant political party. Share your passion for your industry and build the skills, qualifications and employability of people in NSW. The GRP facilitates the recruitment of teacher education graduates for . Whether you want to use your administration skills to become a school's Business Manager, work outside as a General Assistant, or care for your community in the . You do not need to attach a resume or cover letter. About TAFE NSW . Read more about the application process for the 2023NSW Government Graduate Program. include any specific information requested in the job ad, address the focus capabilities listed in the job ad, look through, showcase your achievements in past jobs or from other contexts, for example volunteer work, show us that you have most of the skills we are looking for, tell us about your passions and interests, show us how your current skills are transferable to new situations. Book in early to secure your preferred date. Fair Work Commision (FWC) held that those concerns were valid, but the dismissal was unfair as they failed to afford the employee procedural fairness. Location:Sydney /Hybrid working optionsAbout ServiceNSWService NSW is the leader in providing Now, for the exciting part - the start of your new career in NSW Government! Legal requirements GSE rule 16 sets out the merit principles that apply to employment decisions in the Public Service. Information on all the stages of our recruitment process and what will be expected of you. university, TAFE or school if you have limited work experience. Your application. Easily navigate the range of options for filling roles using our guidance and decision tree. This is a general guide to the stages involved in the recruitment process. All rights reserved. dealing with a question or complaint for a customer service-focused job. presentations or written exercises. In this stage you will also be asked to complete an online video interview question. when we expect a large number of applications. You will be responsible for undertaking analysis on Personality questionnaires are useful to gauge how likely you will fit in a job or team. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. The application process will include a range of assessment techniques to help determine your suitability for the position. They may be written or presented through video or audio format. Copyright 2015 NSW Public Service Commission. 2. Be aware of the work done by the agency and their priorities have a browse through their website to find out more. We provide acute and sub-acute hospital care, mental health services, community health, Aboriginal health, public health, and research. (BPM) to ensure effective governance and best practice processes and principles efficient enhancements in operational efficiency, customer service, systems and let them know you have progressed through the assessments. Information on decisions and rulings made by the Commissioner since 2013. opportunities for improvement when we expect a large number of applications. The following are especially helpful: Use the behavioural indicators to help you think of a relevant example of what you did in other jobs or contexts. More information about the NSW Public Service Commission. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes.
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