As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. I have now joined acquire and Regus. On this page, you can first browse which airport lounges are available through this partnership. This cost me: Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. And they do not have to provide any notice to you at all. However, we will ask you to go through some security steps as part of our fraud-prevention policy. When I called the number to sort things out, the number was disconnected. Hi Jody, I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Unfortunately, on this occasion we were unable to provide it and for this we apologise. Just drop in to a location of your choice whenever you need a place to work. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Requesting your refund is easy. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Receptionist only can communicate by email, even for the most important things for your business. Besides, the facilities provided by you are also impeccable. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. please give me my refund." This sub is not for advertisements! Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. Submit a complaint and get your issue resolved. This company is intentionally misleading customers to keep them in contracts. As far as the payment is concerned, it has been made in full. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. This is a very unprofessional way of handling the situation as this concerns health and safety. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. please give me my refund. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. Not most people, I bet. 1. CONSUMER BEWARE! Make it brief, not elaborate. No customer service, no support, hang up phonecalls,, no email reaction Otherwise, Preferential is better for those who visit 8-13 lounges a year. 2023 Trustpilot, Inc. All rights reserved. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Frequently Asked Questions - Planet Fitness And again, there is simply no legitimate reason for this. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. I would not recommend thia company. Click End Membership. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. The answer is: it depends who you ask. We have a team of specialists available 24/7 to help you find the best solution for your business. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality 0 This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Prior to any renewal, our customers receive courtesy email reminders. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. As you can see from your statement of account, available online (e.g. My membership number is XXX-0000-11111-0000. A year later I re-opened another account for again a years time. This company responds to reviews on average within 3 days. Lorraine Brule Updated. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. We use dedicated people and clever technology to safeguard our platform. What the heck? Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. It shows 16 British Pounds per top-up for me. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Were clear about this from day one. Required fields are marked *. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. {Contact Details}. Did yours get refunded? We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. I had expected to be required to pay for 3 months through 2/28/22. They will respond to your inquiry as soon as possible. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. Required fields are marked *. Find out how we combat fake reviews. GO LITERALLY ANYWHERE ELSE. You have been with us for several years and already experienced renewals. Trustpilot is assessing this review in accordance with our flagging process. Do you think the lease would end, with no consequences for Regus or the member? It is a scam. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Hi Andrew, at least on my Regus account I am not required to have card details entered. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Business Profile for Regus Management Group, LLC - Better Business Bureau AvenueErie Rhode Island 24975. I look forward to receiving more information from you. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. Guests are not included, so anyone entering with you will be charged US$31 per person. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Kind regards, Find workspace. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. There is high turnover with their reception staff and they have terrible customer service. I would like you to please confirm the receipt of the letter and the cancellation. We have sadly been with Regus since 2013. this is absolutely gross and scam. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Zero customer service, particularly regarding billing. And, as I am moving to another state, it won't be possible for me to continue with the same. Best regards,Michelle SpireAssistant Global Customer Service at Regus. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Let's find the right workspace for you. Lorraine Brule Yes. No refund/credit if less than 5 days. I was using virtual office space. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Michelle Spire How many days access a month do I get with my membership? Our team is ready to answer your questions. I refused to pay for a service that their system just added to my account until this issue was resolved. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team.
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