Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. The best time to book your next cruise is while cruising with Holland America Line. Each item is authentic and many are branded with designer names you have come to trust. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Unused TA credits were credited back to our credit card at the end of the cruise. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. Every charge against your room bill, including the hotel service, can have your OBC used on it. Guests are urged to complete the Online Check-in process before leaving home. Also, be sure to enjoy the Compass book located in your stateroom. A 3% service fee will be added to your onboard account for all cash advances. Early Booking Bonus Offer fares available only on select departures and exclude Grand Voyages and any voyage lasting 5 days or less. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. Appointments are strongly suggested, particularly for Dressy Nights. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. The first way would be is that the deposit would be paid for him (as well as for my husband and me), BUT when we get on the ship, tell them to turn off his card. Heres how you can put Onboard Credit to good use: From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, youre sure to find the perfect excursion as you explore destinations and ports of call. on board. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. Your stateroom keycard will be delivered to your stateroom. Please Note: There is not an Automated Teller Machine (ATM) available on board. Theres never a dull moment on your Holland America Line cruises. Unused TA credits were credited back to our credit card at the end of the cruise. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. OBC from HAL generally cannot be used in the casino, while OBC that you (or your TA or someone else) provided can be used. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. It depends on the type of OBC you have. If these have not yet been provided, please ask your Stateroom Steward. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues On embarkation day, you will need to register your credit or debit card (Holland America Line Rewards Visa, Visa, Mastercard, American Express, Discover) in order to use your onboard account for shipboard purchases. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. LauraS Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. WebMake travel your tradition during Holland America's 150th year of cruising! By Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Cigarettes may also be subject to a tax imposed by state and local authorities. Changes to your already confirmed flights (change fees and differences in fare may apply). If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. The issue is with the hold and the amount they want to hold. Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget. Other terms and conditions may apply. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. Registration is free and there is no obligation to bid. All other questions and concerns regarding air arrangements should be directed to your travel advisor. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). CC Help Jenn If you receive a busy signal or message, please hang up quickly and try your call again. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Holland America You may also find more information on our tours and shore excursion programs on hollandamerica.com. Safety: For 140 years, the safety and security of our guests has been our highest priority. I don't want to judge anyone's finances, but I would be a little concerned travelling without a few extra thousands on the card for sudden emergencies. Please do not place your baggage over the emergency floor lighting. The Wireless Maritime Service system is available for use when the ship is in international waters. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Bidis essentially flavored cigarettes are not generally permitted entry. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. LauraS You may also receive arrival documentation from Immigration when arriving at the airport. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. Having said that, remember that rules do change by ship and also some ships are stricter than others. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. I'm not sure why this "issue" crops up every other week, and people go berserk. Holland America Line's 150th Anniversary Offer Includes an Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. I appreciate the info above, being relatively new to HAL. For more information, consult your Customs Agency. Mostlocations will accept major credit cards, and some will accept U.S. dollars. Holland America Line Rewards VISA Card: Use your new Holland America Line Rewards Visa Card and youll be on your next dream vacation before you know it. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. You must be able to care for yourself. I prepaid a drink package and soda cards and 2 excursions. It also shows you how to correctly put on your lifejacket. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. ahead and pack some anti-diarrheal medication with your other medications. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. Important Customs information and shopping maps will be provided at the talk. Additionally, you can call the ship directly from the shore. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. We always use our Holland OBC first, then if we have any left, it gets Great post Roz! Holland America Additional information concerning Customs matters will be provided during your cruise. Have It All Early Booking Bonus | Holland America Line. So you really can't count on any info you get! :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. You will be able to leave a comment after signing in, By He could still use it to get access, but he would not be able to charge anything. Cash deposits can be made on the last day of the cruise. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Shops, or Services at the Greenhouse Spa. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. You are responsible for complying with the policies. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Holland America Cruise Deals - Free Upgrades Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. A passport is still the preferred document. But after reading the above post it looks like I will have to have the full 420.00. I do like the new kiosks near the front desk for running off a copy of my bill without having to wait in line at the front desk. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. I have a $25 OBC per pax. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. The next route would be basically to wait to get on the ship and pay the deposit in cash and plead with the front desk (sorry, don't know the technical term) to see if they would allow us to not pay for my son, but to cut his card off. Guests may buy stamps in port or purchase them from theGuest Services by charging their shipboard account. gpmacki, July 28, 2010 in Holland America Line. Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. Purchase a Surf plan. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. Therefore I will have to have a hold put on my card for $420X6. prior to debark. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. Holland America PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. We are equally passionate about protecting and preserving the pristine destinations that we visit. Grats for 2 for free. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). Download Your baggage will arrive in your stateroom later that afternoon. Holland America Line reservesthe right to substitute products when specified brands are not available. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. Line ship. CC Help Jenn I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. WebAn envelope. onboard Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. If this were the only credit card we had AND if we needed to have those funds available for spending while traveling to the pier or while on the cruise, then that would be a problem (I am so thankful my in-laws paid for ours for us; we just have to reimburse them for any expenses after the cruise is over). You may order hot water from our complimentary In-Room Dining service 24 hours a day. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) No exceptions will be made. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. In most ports of call, you may easily exchange U.S. dollars into the local currency. The Hotel Service Charge is either $13.50 or $15.00 (for a suite), , per day. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. I'm not sure why this "issue" crops up every other week, and people go berserk. And it cant be redeemed for cash. Get closer to Alaska's natural wonders aboard our perfectly sized ships. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Im sure it will all work out and if we can buy them an excursion and drinks that will be great. book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. Youth Staff cannot assist in the washroom in any way. (Voyage plans cover your entire cruise and are available at a discounted rate. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. I can see this is one cruise where we wont be splurging on extras. Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. onboard credit OK, I'm convinced on beverage card and donating any overage to the crew. I've had up to $1000 hold put on my cc for car rental. You will be responsible for all costs you incur to join the vessel at the next port. Holland America Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Yet another reminder why I'm a happy American Express cardholder: never having to worry about this issue. 1-206-626-7353 to add services to your itinerary. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. Please call the Guest Accessibility Department for detailed information. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. We have some from HAL; some from TA and also our CCL stocks. Just to confirm-- we can use OBC for the daily service charge? Great idea, Dave. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Holland America
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